Frequently Asked Questions

Our Mailbox

Q: Do you have long handled tool?
A: Yes. Our internet store is just a small portion of our product line! If you have something in mind that your looking for, just give us a call.  If you live in the area, just stop on by!

Q: Do you do custom work?
A: Absolutely! You’ll get the exact tool you're looking for, even if we have to make it from scratch. If you're looking for something special, just let us know and we'll see what we can do for you.

Q: Can I still find Red Pig Garden Tools at your former store in Boring, Oregon?
A: Unfortunately not. Our tools are available 24 hours a day through this website, by phone most days Pacific Time, and increasingly in independent retail stores throughout the country. 

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. Once logged in, this page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: Shipping long distances and to more rural areas is expensive. There is no way around it. We are now able to offer the option of flat rate shipping (currently $8.99) for orders of small hand tools. Buy 1 hand tool or 5 and the shipping cost to you will be the same. Longer tools and tools that require special packaging may have additional fees of $8, $10, $15 or $20 which are disclosed in the product description. You can also select UPS or USPS Priority mail instead, if the real time quoted rates from the carriers are better than the flat rate option. This doesn't happen regularly, but it can be the case. Orders shipping by flat rate will be sent by the least expensive, trackable method we can find, often USPS Priority Mail. Final shipping costs will be displayed on the order checkout page and invoice you see before confirming your order. We try to be as accurate as we can. Long handled tools usually ship out as oversize, and keep in mind that UPS charges us fees of $5-$15 to ship to residential addresses and for boxes 48" long and bigger. UPS, FedEx, and USPS also all charge shipping based on dimensional weight, which means a lot of tools we make regularly do not make it to the website because the cost of shipping can be quite high. 

Q: How long does it take to ship an order?
A: We strive to ship order promptly, within 1-3 business days from when the order is placed. We often ship 2 days per week during the slower seasons, and daily during busier times and holidays. We make our tools by hand here in Oregon, and sometimes we run out of the stock we made in advance. If you order something that is out of stock, we will let you know via email of the delay and anticipated wait (typically no more than 1-2 weeks). Thanks for your patience and understanding.

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