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Q: How long will it take to ship my order?

A: We strive to ship orders promptly, usually within 1-3 business days from when the order is placed. We often ship 2 days per week during the slower seasons, and daily during busier times and holidays. If you choose the Flat Rate shipping option, we will ship your order on our next regular shipping day via the carrier (UPS, USPS, or FedEx) of our choice. If you are ordering a long handled tool, please make sure you give us an address (or an address and an alternate address in the Additional Information box at checkout) that can receive orders from multiple carriers. At times of extreme demand (late spring/early summer) it can take a few days or more to ship your order, if we are out of stock of one or more of the tools in your order. We make our tools by hand here in Oregon, and sometimes we run out of the stock we pre-make over the winter to have on hand for spring and summer. If you order something that is out of stock and the shipping delay will be more than 1-2 weeks, we will let you know via email of the delay and anticipated wait. Thanks for your patience and understanding.

Q: How much will shipping cost?

A: Depends on where you live and what you've ordered...to make it easy for everyone across the country we offer a Flat Rate shipping option (currently $8.99 per order for orders that include hand tools only). If you order an odd size or extra heavy tool, or a long handled tool, the Flat Rate option will increase for each tool you order that isn't covered by the standard flat rate. You are always welcome to click the Get Rates link that is below the Flat Rate shipping option to get a real time quote for USPS Priority Mail or UPS based on the weight and estimated tool dimensions and to see what it will cost to ship to your address by the carrier of your choice. Long handled tools can be expensive to ship, especially if the tool is not able to be shipped flat in a thin box no more than 2-3 inches tall. We don't mark up shipping to make money on shipping. Consider that shipping carriers charge us: 1) by zone (where you are in relation to us in Oregon, often with different rates for rural settings compared to urban one), 2) by dimensional weight (essentially the volume of the box...so a box that is 14 in x 14 in x 14 inches that has a piece of paper in it will be charged the same as if it had several pounds in it based on a calculation of length times girth), 3) by residential versus business (there is a flat fee associated with shipping to residential addresses that is higher than when shipping to a business address, if we use any carrier other than USPS), and 4) by longest side of the box (it is currently around $15 on top of the other fees to ship any box at or above 48 inches that goes via UPS or FedEx). 

Q: Are your tools covered by a warrantee? 

We stand behind our work, and intend to make and sell tools that will last a lifetime if properly maintained and cared for when used for its intended purpose (a digging tool, for example, is meant to dig with not for use as a prying tool...though we've all taken that short cut when a trowel is at hand and we encounter a rock we want to pry out of place, that isn't the intended use for the tool).  

So, if a tool breaks or is damaged due to a defect in the way we designed or built the tool for its intended use, or from a defect in materials, we will replace or repair it. For all other situations, the way our warranty works is that if a tool is well-maintained and cared for, and if it breaks or is damaged under normal, appropriate use conditions for the tool, we will repair it at no charge or, in some cases, offer a replacement. The customer is responsible for any shipping charges. General care and on-going maintenance of the tool, and using the tool within the scope of what it is designed to do is the responsibility of the customer. Normal wear and aging of a tool and damage from misuse are not covered. Wooden handles are not covered under the warranty, except for the first several uses when a defective handle will break. Our tools do tell a story, and we can almost always tell by looking at a tool how it has been cared for and the cause of damage.

Q: I loved the last tool I bought from you and want to buy another one. I know every tool you make is one-of-a-kind, so how can I be sure my new one will be a close match to my older one?

A: First of all, we're so appreciative you liked the tool enough to come back and buy another one from us. Now, it is great you are asking us this question before placing your order, because we are always testing and modifying our designs to improve them based on what we hear from customers and from our own use. The chances of getting an almost exact match to the tool you got from us last time is around 50-50. We are happy to match your tool, if we know about it in advance of shipping. So, you can go ahead and place your order for the tool online and in the Additional Information/Order Notes box on the checkout page, let us know that you would like to match one of the tools we sent you in a prior order. Then, depending on how close of a match you need, it is a good idea to email or text a photograph to us with your order number and some measurements noted and any other information you'd like us to consider. We'll pick out a close match when we ship your tool if we have one, or we'll make one for you. If you forget to do this and receive the tool and are surprised that it is different, we're happy to exchange it for you, but you will be asked to send it back to us and pay for re-shipping the new tool.

Q: Do you do custom work?

A: Absolutely! You’ll get the exact tool you're looking for, even if we have to make it from scratch. If you're looking for something special, just let us know and we'll see what we can do for you.

Q: Do you make and sell long-handled tools and specialty tools that are not shown on your website?

A: Yes, many! Our online store is just a portion of our product line! If you have something in mind that you are looking for, send us an email or give us a call.  If you live in the area, just make arrangements to stop on by!

Q: We want to buy a long-handled tool, and will share the work between a us (2 or more people). How do we choose the right handle length if we are of different heights?

A: Good question...no perfect answer. For most of our weeding hoes in particular, a total tool length around the same height (+/- 2 inches or so) as the person who will use it most often is the most ergonomic size. This means you will be able to do the work without bending or hunching over, reducing or eliminating the chance that you will experience lower back strain or pain. If the work will be split evenly, choose one at the lower end of the range for the tallest person...in most cases, it is easier for a short person to choke up on the handle than it is for a tall person to bend over. If the work won't be split evenly, choose one on the higher end of the height range for the person who will do most of the work (or at the shorter end one handle size up). In the order notes, you can tell us the heights of the two users and who will use it most, and we'll try to match you with something that is an acceptable compromise.

Q: Can I still find Red Pig Garden Tools at your former store in Boring, Oregon?

A: Unfortunately not. Our tools are available 24 hours a day through this website, by phone most days (Monday-Saturday) Pacific Time 9am to 5pm, and increasingly in independent retail stores throughout the country. Eventually, when we can find the right space, we will open a new retail store. In the meantime, you are welcome to arrange a visit to our home workshop in Lake Oswego to pick up orders, get a feel for a tool you are considering buying, or to drop off tools for repair, sharpening, re-handling, or restoration.

Q: Will you repair, re-handle, sharpen or restore tools that are not made by you?

A: Sure will. We do it a lot, actually. Now, some tools are not worth the cost of restoration, and we'll let you know that prior to doing any work on it. There are a lot of great old tools you'll find rusted and without a handle, but otherwise sound...and we love to give them new life. Even if your tool isn't a great quality tool but it has sentimental value or is of good enough quality that it can be cleaned up and made almost new again, we'll do the work.

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. Once logged in, this page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?

A: Shipping long distances and to more rural areas is expensive. There is no way around it. We are now able to offer the option of flat rate shipping (currently $8.99) for orders of small hand tools shipping to most locations in the USA. Buy 1 hand tool or buy 5 and the shipping cost to you will be the same. Longer handled tools and tools that require special packaging may have additional fees of $8, $10, $15 or $20 which are disclosed in the product description. If you choose Flat Rate and your order included a long handled tool or tool that requires special packaging, you must be able to receive shipments by both UPS and USPS. (If you use different addresses for UPS and USPS, please enter your preferred address as the ship to address, and then include your other address in the order notes/additional information box on the checkout page. You can also select UPS or USPS Priority mail instead, if the real time quoted rates from the carriers are better than the flat rate option. This doesn't happen regularly, but it can be the case. We are only able to offer flat rate shipping when we have the option will be sent by the least expensive, trackable method we can find, through UPS or USPS Priority Mail.  Final estimated shipping costs will be displayed on the order checkout page and invoice you see before confirming your order. We try to be as accurate as we can. Long handled tools usually ship out as oversize, and keep in mind that UPS charges us fees of $5-$15 to ship to residential addresses and for boxes 48" long and bigger. UPS, FedEx, and USPS also all charge shipping based on dimensional weight, which means a lot of tools we make regularly do not make it to the website because the cost of shipping can be quite high. 

Q: How long does it take to ship an order?

A: We strive to ship order promptly, within 1-3 business days from when the order is placed. We often ship 2 days per week during the slower seasons, and daily during busier times and holidays. At times of extreme demand (late spring/early summer) it can be longer. We make our tools by hand here in Oregon, and sometimes we run out of the stock we made in advance. If you order something that is out of stock, we will let you know via email of the delay and anticipated wait (typically no more than 1-2 weeks). Thanks for your patience and understanding.

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